© 2021 SBK. All rights reserved.

WE ARE CALL CENTERS EXPERTS

Our advanced call analytics module enables complete 360 view of your contact center metrics so you can better serve your customers

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Today's contact center are not what they used to be. Forget the crowded noisy main floor with hundreds of call center dedicated agents. Contact center features and functionalities are now embedded into day to day collaboration flow. Key performance indicators apply to all aspects of your business 

Contact center metrics across your organisation

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Custom Dashboards

PHONES

•  Support variety of SIP compliant phones  
•  HD audio quality  
•  Wireless headset capability
•  No complex button configuration 

UNLIMITED AGENTS

Ability to add agents to you contact center skills allows your contact center to adapt to the constantly evolving needs and offer the best possible service to your customers

SBK TELECOM 
We are a best-of-breed telecommunications service provider specialized in hosted IP telephony. Over the last 15 years we have acquired the expertise that businesses require in a communications partner. Our service, SBK Voice, provides next generation functionalities at prices that may surprise you.


1440 Rue Sainte-Catherine Ouest, Bureau 340, Montréal, QC H3G 1R8
1-844-833-3770

MOBILE APP

•  SBK MOBILE App
•  Superior call quality / HD  voice.
•  Available on iOS and Android.
•  Powerfull call controls in your hand.

BUY EQUIPMENTS

HEADPHONES

PHONES

ROOM EQUIPMENT

ANALOG ADAPTOR

MANAGE EVERYTHING

From skill based routing call assignment to remote agent management, our easy to use call center supervisor administration module allows you to be view realtime stats and react to changing needs of your business. Assign temporary agent or reassign call volumes with a single click of a button.

BLOG ARTICLES

Managing high volume call centers

January 16th  2020 

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February 8th 2021 

Information Overload ?

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SBK Voice and MS Teams

Februray 16th 2021

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VIEW ALL BLOG ARTICLES

Call patterns

Agent performance

Contact center stats

© 2021 SBK. All rights reserved.

FR

•  Make business calls from your computer. 
•  Available for Windows
•  Drag and drop for fast transfer
•  Full collaboration suite call quality 

DESKTOP CLIENT